Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Guarantee

  • Our crew of technicians will try their best to reply to your help needs within about 1 hour. If, however, the problem you have stumbled upon requires help from the Administrators’ =Department,= we will send the ticket to the administrator on duty and will post a comment to let you know.

  • Top quality support service
  • Top–quality Tech Support Service

  • We will be on–line for you 24x7 to deliver assistance and client support and also to assist you with any trouble that you could encounter while taking care of your virtual server. We are able to help you with all pre–configured software, such as your Operating System, server administration panel (with regards to the VPS type) and the Hosting Control Panel created 100% by our developers.

  • Intuitive help center
  • An Intuitive Help Zone

  • A comprehensive and frequently updated knowledge base is incorporated into our custom–built Hosting Control Panel. It gives you quick tips on how to execute all the common web site supervision jobs. The Help area includes exhaustive how–to articles and step–by–step video training. You can access the Help zone by hitting the Help or Video buttons in the right side of each Control Panel section.