Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a sixty–minute response warranty for each support ticket or email that you send to our help desk support team. We’ll swiftly reply to all typical inquiries and forward right away the issue to our administrators in case any additional assistance is required. If you take advantage of our Admin Services package, we will carry out any of the included services at a time that has been discussed with you earlier.
A Premium–Quality Help Desk Service
- We’ll be online for you 24–7 to respond to any queries that you may have about our Hosting Control Panel and any of the apps that we have preinstalled for your convenience on the server. If you also require help handling server management procedures, you can resort to our Admin Services package, which includes data backup disk storage space, Operating System updates every week, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.
A User–Friendly Help Area
Our Hosting Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most how–to articles have video versions which demonstrate all the actions that you can carry out in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Hosting Control Panel section.